Behind the Scenes: Meet Our Newest Luxury Manager
At The RealReal, our Luxury Managers are the fashion-conscious, out-in-the-field experts who make consigning easy and seamless. From LA to NYC to Chicago, and more than 15 cities in between, they make the rounds to chic consignors’ homes using their wealth of fashion knowledge to help them make the most of consigning. Here, meet the newest addition to our LM team, Julianne Delos Santos.
Tell us a little about yourself.
I am from a small town in the Bay Area and moved to San Francisco for college and have never left since! I love San Francisco’s weather, charm, food and start-up culture. I even have two dogs named after famous streets. I have a love for fashion, interior design and sports. Go Niners, Warriors and Giants! On the weekends, I spend time with family and friends, go to concerts and try new restaurants. Traveling is also a passion of mine and I’m looking forward to the next country I visit. I believe following your dreams is one the most rewarding experiences in life.
How long have you worked at The RealReal?
Almost two years now!
What did you start out doing?
I started as a Copywriter after changing my career in Restaurants and Event Planning. I then moved into the Inside Sales team about a year later, and recently became a Luxury Manager. It’s been a such great experience growing with The RealReal!
What is your role now?
Luxury Manager covering Marin, East Bay and North Bay.
Best thing about being an LM?
Meeting consignors in beautiful homes and discussing fashion and our other categories such as jewelry, art and home.
The most exciting thing you’ve had someone consign so far?
Cartier Diamond Tank Watch and a few Hermès Kellys. I also recently had a 40 shoe pickup from one consignor!
Have you discovered any new favorite places in the areas you cover?
Yes! Nektar Juice Bar in Danville and Tiburon. They have delicious and healthy smoothies and a good selection of Acai bowls. Perfect for being on the go.
Favorite place in SF for a drink or treat?
That’s a tough one! My most recent one is Dirty Habit. The rooftop is beautifully designed, and they have unique cocktails and amazing Asian fusion dishes. For dessert, I love macarons from Chantal Guillon in Hayes Valley.
What are some of your best #realrealscores?
Givenchy sandals, Mansur Gavriel bucket bag and Balenciaga sunglasses. I can go on!
How do you get ready for a consignment appointment?
I check to make sure I have all my supplies: large The RealReal bag and dust bags to pack items, my iPad and material such as The RealReal folders for consignors. I also freshen up with some pressed powder.
Do you have a beauty routine?
Yes! Moisturizer, mascara, blush and light lipstick.
What is a typical consignment appointment like?
I explain the process, evaluate and take photos of each item and answer any questions the consignor may have. Consignors sometimes like to ask about The RealReal and enjoy learning about how it was created. Some also ask for fashion advice, which I really enjoy. I also talk to consignors about investment pieces and the luxury consignment marketplace.
Who are your favorite designers?
Balenciaga, Acne, Céline, Stella McCartney, Proenza Schouler, Alexander Wang and Givenchy.
Your style icons?
Mary Kate and Ashley Olsen, who I also watched growing up on Full House. Truly amazing to see how far they have come. I have also always admired Pharrell Williams unique style and love his music. I was so happy when they won CFDA awards this year!
Interested in setting up a local appointment with Julianne? Contact her at email@example.com. Or, find out more about consigning with The RealReal from any location here.